At Eureka Tourism, we strive to provide a seamless and enjoyable experience for all our guests. Our refund policy is designed to be clear and fair for both our customers and our operations.
1. Free Cancellation
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Guests can cancel their booking up to 24 hours before the scheduled tour and receive a full refund.
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Refunds will be processed via the original payment method within 5–7 business days.
2. Late Cancellations
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Cancellations made within 24 hours of the scheduled tour are not eligible for a refund.
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This includes no-shows on the day of the tour.
3. Tour Rescheduling
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If a tour is rescheduled due to weather conditions, operational issues, or unforeseen events, guests can choose to:
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Reschedule to a different date (subject to availability)
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Receive a full refund
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Eureka Tourism will notify guests as early as possible about any schedule changes.
4. Refund for Optional Add-Ons
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Optional activities such as quad biking, dune buggies, falcon photography, or VIP seating are non-refundable if the guest has participated.
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If these add-ons are cancelled by Eureka Tourism before the tour, a full refund will be issued for the add-on cost.
5. Payment Refund Process
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Refunds are processed via the same method used for payment (credit card, debit card, bank transfer, or cash).
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Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.
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Guests will receive an email confirmation once the refund is processed.
6. Special Circumstances
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Refunds may be considered in exceptional cases at the discretion of Eureka Tourism management, such as medical emergencies or government-mandated restrictions.
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Supporting documentation may be required for such requests.
7. Contact for Refunds
For any refund inquiries, please contact our customer support team:
📞 Phone | 📱 WhatsApp | ✉️ Email
We are available 24/7 to assist with all payment or refund issues.
