Effective Date: 8 Nov 2025
Eureka Tourism (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website and services, including online booking and payments for our tourism and safari experiences.
1. Information We Collect
We may collect the following information when you use our services:
a) Personal Information:
- Name, email address, phone number, billing and shipping address
- Passport or ID details (if required for certain tours or activities)
- Booking details such as tour type, date, number of participants
b) Payment Information:
- Credit/debit card details and other payment data processed securely through third-party payment gateways (we do not store full card numbers on our servers)
c) Non-Personal Information:
- IP address, browser type, device type, pages visited, and website usage patterns
- Cookies and tracking data to improve website performance and user experience
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your bookings and payments
- Provide customer support and respond to inquiries
- Personalize your experience on our website
- Send promotional offers (with your consent)
- Analyze website usage to improve our services
- Comply with legal requirements
3. Online Payment Security
Your payment information is processed through secure, trusted third-party payment gateways. We:
- Use SSL encryption to protect payment transactions
- Do not store full credit/debit card information on our servers
- Ensure that our partners comply with the Payment Card Industry Data Security Standard (PCI DSS)
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service providers: Trusted companies assisting with website operations, payment processing, and tour arrangements
- Legal authorities: When required by law or to protect our rights and safety
- Affiliates: Only if necessary to deliver your booked service
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality and performance
- Remember your booking preferences and login details
- Analyze traffic and usage patterns
You can disable cookies in your browser, but some features of our website may not work correctly.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Opt-out of promotional communications
- Restrict or object to certain data processing
- Request information about how your data is used and stored
7. Data Security
We implement strict security measures to protect your information:
- SSL encryption for website and payment processing
- Secure storage of booking and personal information
- Limited access to staff who require it to perform their duties
8. Children’s Privacy
Our services are not intended for children under [13/16] years of age. We do not knowingly collect personal information from children.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Retention of Data
We retain your personal information as long as necessary to:
- Complete your bookings and payments
- Comply with legal obligations
- Resolve disputes or enforce agreements
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
12. Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact us:
Email: [Info@eurekatourism.ae]
Phone: [+971 56 84 66756]
Address: [https://eurekatourism.ae/]
