AYA Universe offers visitor facilities designed to make your experience comfortable, including:

• Guest services
• Restrooms
• Accessible facilities
• Air-conditioned indoor environment
• Dining options within the surrounding Wafi City area
• Shopping facilities nearby
• Parking facilities
• Photography-friendly immersive spaces

• Children must remain under appropriate adult supervision.
• Visitors should not touch or interfere with installations unless interaction is permitted.
• Do not damage or misuse any equipment or installations.
• Photography and video recording may be subject to specific restrictions.
• Follow safety instructions in all immersive areas.
• Food and beverages may be restricted inside the experience areas.
• Visitors should respect other guests and avoid blocking pathways.
• Certain experiences may not be suitable for guests sensitive to flashing lights, loud sounds or immersive visual effects.
• Management may temporarily close an installation for maintenance or operational reasons.
• Operating hours and individual experiences may change without prior notice.

• Booking is subject to availability and the conditions of the selected ticket.
• Please provide accurate guest information when booking.
• Once a ticket has been issued, cancellation or amendment may be restricted.
• Some ticket types may be non-refundable.
• No-shows are generally non-refundable.
• Date changes, where permitted, are subject to availability and ticket conditions.
• Refunds, where applicable, will follow the cancellation policy of the selected ticket and supplier.
• Please check the cancellation terms before completing payment.

Important: The final cancellation policy will be based on the exact AYA Universe ticket purchased through Eureka Tourism.

• Child pricing and eligibility depend on the selected ticket.
• Children must be accompanied by a responsible adult.
• Young children should remain under close supervision throughout the experience.
• Some immersive experiences may have specific age or safety recommendations.
• Parents or guardians should consider whether children are comfortable with bright lights, sounds and immersive visual effects.
• Please provide the correct age of children when booking.

1. What is AYA Universe Dubai?

AYA Universe is an immersive entertainment attraction in Dubai combining technology, art, light, sound and interactive digital experiences.

2. Where is AYA Universe located?

AYA Universe is located at Wafi City Mall in Dubai.

3. What can I experience at AYA Universe?

You can explore immersive digital worlds featuring lights, sounds, projections, interactive installations and visual effects.

4. Is AYA Universe suitable for children?

Yes. AYA Universe can be enjoyed by families, although parents should consider their children's comfort with bright lights, sounds and immersive effects.

5. Is AYA Universe indoors?

Yes. It is an indoor attraction, making it suitable for visiting throughout the year.

6. How long does an AYA Universe visit take?

The duration depends on your pace and interest in the different zones. Allow sufficient time to explore the complete experience without rushing.

7. Is transportation included?

Transportation is not included with the standard admission ticket unless specifically mentioned in your selected Eureka Tourism package.

8. Are food and drinks included?

No. Food and beverages are not included unless specifically stated in your booking.

9. Can I take photos and videos?

Photography is generally part of the experience, but visitors should follow any restrictions communicated by staff in specific areas.

10. Is AYA Universe suitable for couples?

Yes. The immersive environments and visual installations make it an interesting experience for couples looking for something different to do in Dubai.

11. Can I cancel my AYA Universe ticket?

Cancellation depends on the ticket type and supplier. Some tickets may be non-refundable after confirmation.

12. Can I book AYA Universe through Eureka Tourism?

Yes. Eureka Tourism can arrange AYA Universe Dubai tickets according to availability and the selected ticket type.