The Green Planet provides visitor facilities including:

• Indoor rainforest environment
• Animal viewing areas
• Educational displays
• Restrooms
• Guest services
• Family-friendly facilities
• Accessibility facilities
• Café/refreshment options
• Parking at City Walk
• Free parking for up to 3 hours with ticket validation

The official venue information states that visitors can validate up to 3 hours of free parking at the City Walk underground parking.

• Visitors must have a valid ticket to enter.
• Children must be supervised at all times.
• Children under 13 must be accompanied by an adult aged 18 or above.
• Guests must follow all safety instructions from The Green Planet team.
• Do not touch, chase, feed, or disturb animals unless specifically permitted as part of an authorised experience.
• Outside food and beverages are not allowed inside the facility.
• Visitors must respect the plants, animals, exhibits, and other guests.
• Some experiences may have specific age, height, or safety requirements.
• The venue may temporarily close or modify areas because of maintenance, health and safety, private events, or operational requirements.
• Management may change opening and closing times without prior notice.

• Booking is subject to availability.
• Tickets are valid for the selected date.
• A valid booking confirmation must be presented at the venue.
• Online bookings are currently non-refundable, non-transferable, and non-exchangeable according to the official terms.
• No-shows are non-refundable.
• Tickets may not be used in combination with other offers unless specifically stated.
• Management may modify or cancel parts of the experience because of operational, maintenance, safety, or private-event requirements.
• Refunds or compensation may not be provided for such operational changes under the venue's standard terms.

Important: For bookings made through Eureka Tourism, the final cancellation and amendment conditions will be those stated on the confirmed booking voucher.

• Infants under 2 years can enter free of charge.
• Proof of age may be requested for infants.
• Children aged 2–10 years are generally charged at the child rate.
• Guests aged 11 years and above are charged at the adult rate under the current standard park policy.
• Children under 13 must be accompanied by an adult aged 18 or above.
• Children must remain under responsible adult supervision throughout the visit.

1. What is The Green Planet Dubai?

The Green Planet is an indoor tropical rainforest attraction in Dubai featuring exotic animals, plants, birds, reptiles, insects, and immersive rainforest environments.

2. Where is The Green Planet located?

The Green Planet is located at City Walk, Al Wasl, Dubai.

3. What can I see at The Green Planet?

Visitors can discover a variety of rainforest animals and plants while exploring areas such as the Forest Floor, Mid-Story, Canopy, Flooded Rainforest, and Creatures of the Night.

4. Is The Green Planet suitable for children?

Yes. It is a family-friendly educational attraction, although children must remain under adult supervision.

5. Can I touch or feed the animals?

Visitors should not touch or feed animals unless the activity is specifically authorised as part of an official animal encounter or feeding experience.

6. Can I take photographs?

Yes, photography for personal use is generally possible, subject to the venue's rules and staff instructions.

7. Is The Green Planet indoors?

Yes. It is an indoor rainforest environment, making it suitable for visiting throughout the year.

8. How long does a visit take?

Allow approximately 1.5–2.5 hours to comfortably explore the rainforest, although the exact duration depends on your pace and activities.

9. Is parking available?

Yes. Visitors can receive up to 3 hours of free parking at the City Walk underground parking after validating their parking ticket/token as required.

10. Can I bring food and drinks?

Outside food and beverages are not permitted inside The Green Planet.

11. Are animal encounters included?

Not necessarily. Special animal encounters and feeding experiences may require a separate or upgraded ticket.

12. Is transportation included?

Transportation is not included with the standard admission ticket unless specifically mentioned in your selected Eureka Tourism package.

13. Can I cancel my ticket?

The official online booking terms currently state that bookings are non-refundable, non-transferable, and non-exchangeable.

14. Can babies enter The Green Planet?

Yes. Infants under 2 years are currently free, with proof of age potentially required.

15. Can I book The Green Planet through Eureka Tourism?

Yes. Eureka Tourism can arrange The Green Planet Dubai tickets according to availability and the selected ticket type.